Privacy Policy — Jarvis Housing
Last updated: October 9, 2026
1. Who we are
Jarvis Housing LLC, a Wyoming limited liability company (“Jarvis Housing,” “we”), owns or manages single-family rental homes in the Cleveland, Ohio area. This policy covers jarvishousing.com, the tenant portal at app.jarvishousing.com/portal/, rental applications, and tenancy records.
It does not replace the Tenant Portal Terms. Those terms govern portal accounts. If this policy and the Portal Terms conflict on a privacy point, this policy controls. Your lease controls rent, fees, and possession.
Mail: 5706 Turney Rd Ste 202 #1169, Garfield Heights, OH 44125
Email: info@jarvishousing.com
Phone: 216-516-0000
2. Information we collect
You may give us your name, date of birth, government photo ID, email, phone, current and prior addresses, employment and income records, rental history, messages, and maintenance photos.
For a Housing Choice Voucher application we collect voucher details, the housing authority name, and the voucher amount. We coordinate with the housing authority on the file.
We collect a Social Security number only on a screening form, and only to run a background or credit check. The portal Terms checkbox is not that authorization. Screening uses a separate disclosure.
We receive information from screening companies, housing authorities, prior landlords, and employers when you have asked them to verify income.
We collect household-member names and ages, including children who will live in the home, because the lease, occupancy limits, and voucher rules require it. We do not market to children. The website is not directed to children. That is not a promise to delete a child’s name from a lease file.
When you use the site or portal we collect IP address, browser, device type, pages viewed, and the time you accept terms or sign a document. The portal uses session cookies needed to keep you logged in. The marketing site may use cookies to remember preferences and to measure traffic. We do not sell personal information. We do not allow third parties to use our data for their own advertising.
3. How we use it
To process applications, verify identity and income, coordinate with a housing authority, prepare a lease, answer maintenance requests, process payments you authorize, keep tax and legal records, protect the site, and send messages about an application or a tenancy. Marketing email is optional and can be stopped.
4. Who receives it
The owner of the home, if we are the manager. Employees who need it. Vendors who host the site, process payments, send email or texts you opted into, or do a repair. A screening company, under a separate authorization. A housing authority on an assisted unit. Accountants, attorneys, and insurers. A collector only for a debt already in collection. Courts and agencies when required. A buyer of the business, if we transfer the records.
We do not sell your personal information.
5. How long we keep it
Application files for people who do not move in: up to three years after the application or last contact, whichever is later, unless a complaint or audit is open.
Tenant files: for the tenancy and seven years after move-out, longer if a deposit dispute, case, or housing-authority audit is open.
Marketing inquiries: until you opt out or ask us to delete them, unless the same person has an application or tenant file.
We do not delete records we must keep for tax, fair housing, security-deposit, or voucher reasons.
6. Security and breach notice
We use HTTPS, access limits, and a hosted environment. No system is perfectly secure. You must keep your portal login to yourself and tell us if you think someone else used it.
If we discover a breach of unencrypted personal information that Ohio Revised Code § 1349.19 requires us to disclose, we will notify affected Ohio residents in the most expedient time reasonably possible and not later than 45 days after discovery, subject to a law-enforcement delay. Our processors must notify us if they have that kind of breach.
7. Choices
Email info@jarvishousing.com to ask for a copy or a correction. We aim to answer within 30 days. We will not delete a record we must keep.
You may opt out of marketing email. Text messages are optional and are covered by the Portal Terms. Reply STOP to opt out. Opting out does not end a lease.
Ohio law does not generally provide tenants with a broad right to require a landlord to delete all personal information held in tenancy records. Specific legal requirements may apply to particular records or circumstances. You may contact us to request a copy or correction of your account information, subject to applicable law and our recordkeeping obligations.
California residents may email info@jarvishousing.com to submit a request under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), to the extent those laws apply to Jarvis Housing. We do not sell personal information or share it for cross-context behavioral advertising. We will not discriminate against you for exercising a privacy right that applies to you.
8. Cookies
You can block cookies in the browser. The portal may not stay signed in if you do. We do not promise to honor a Do Not Track signal beyond limiting ourselves to session and measurement cookies described above.
9. Changes
We will change the date at the top when we update this policy. Active tenants will be emailed about a material change. Continued browsing does not change your lease. A material change to portal data sharing is also handled under the Portal Terms.
10. Contact
Jarvis Housing LLC
5706 Turney Rd Ste 202 #1169
Garfield Heights, OH 44125
Leasing questions can go to leasing@jarvishousing.com. Privacy requests should go to info@jarvishousing.com.