Jarvis Housing

Accessibility at Jarvis Housing

We want everyone to be able to find a home, apply, and manage their tenancy with us online, including people who use a screen reader, a keyboard instead of a mouse, magnification, or other assistive technology.

Our goal

We are working to make jarvishousing.com and the Jarvis Housing tenant portal conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. We test the site with automated tools and by hand, and we are fixing problems in stages.

What we know isn't fully accessible yet

  • A few parts of the tenant portal, such as setting up autopay and filling in a document before signing it, may not work well with screen readers yet.
  • Some pop-up windows may be hard to use with a keyboard.
  • PDF documents created by our system, such as signed leases, may not read in order with a screen reader. Signed documents can also be viewed as a web page in the tenant portal.
  • Videos uploaded with repair requests and inspections don't have captions.

Get help or report a problem

If something on our site doesn't work for you, or you need information in a different way, please tell us:

Please tell us the page or task and what happened. We'll respond within 5 business days.

You can also do most things by phone instead of online, such as paying rent or reporting a repair. If you're a tenant, you can ask for a paper copy of a document at no charge, as described in the Tenant Portal Terms.

This statement

Last reviewed: October 2, 2026.